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Termos e Condições


The prices quoted on the Site are exclusively in euros, with taxes and fees included, excluding shipping costs and taxes and other countries rates. The prices include the VAT applicable to the day of application. Any modification of the applicable VAT rate will be reflected in product prices. Started the ordering process, they are shown to the customer the actual price of the product, including charges and taxes, as well as the cost associated with shipping ports, if any, which may occur either on the islands or in the country.


In order placement, the ACGFA proposes several methods of payment:

- Paypal / Credit Card;
- ATM;
- Bank transfer.

The ACGFA reserves the right to remove or add payment methods at any time. The ACGFA does not have direct access to their customers' payment data and will use all its efforts to ensure maximum confidentiality and security of data transmitted over the internet. The ACGFA only saves the history of orders placed, without any information is recorded associated with the payment in the records of ACGFA namely the number of credit card.

Receipt of goods

We recall that should open all volumes on the driver's presence and check the status of all articles before signing the receipt in the Carrier Transport Guide.

If the delivered goods show any defects or are parties to maintain (s) volume (s) in your possession and mention the conveyor guide the goods have damage (s), for example:

- Creased packaging the left
- Packaging with crushed corners
- Pack with visible damage
- Packaging in poor condition
- Pack with signs of tampering
- Damaged Goods
- Part (s) start (s)

If you have questions mention "Subject to conference." If you do not mention any of these options on the carrier tab, the order will be considered as delivered accordingly, there is no liability of any kind on the part of ACGFA.

The costs will be communicated at the time of order and are considered to be accepted by them in the purchase confirmation act. Unless expressly stated otherwise, the delivery for the delivery of orders are always due and result for Customer.

The ACGFA is not responsible for delays due to force majeure, including strikes of carriers, customer fault or any third party act.

It serves as proof of delivery status the consignment note and the documents associated with the delivery, including acceptance document guide by the distribution company and a document signed by the recipient upon delivery.

Exchanges & Returns

Any item may be exchanged or returned within 14 days from the date of actual delivery at the address given by the customer to own Member or a third party indicated by the same or, in the case of lifting the warehouse, from the survey date , without the need for justification for this purpose. The return of any article presumes that the Customer is exercising his right of free termination of this contract, the terms and for the purposes of Articles 10 to 14 of Decree-Law No. 24/2014, of February 14th. For the purpose of exercising the right of withdrawal, the customer must send the product to return, along with a written request to, Telheiras road, 102 1600-771 Lisboa, or in person at the warehouse before the expiry of 14 days , and if the deadline falls on a public holiday, the deadline is extended to the next working day. This information is worth in terms and for the purposes of paragraph j) of Article 4 in conjunction with Article 10 and paragraph 3 of article 14 of Decree-Law No. 24/2014 of 14 February. All products must be returned with due care. Will not accept the return or exchange items with signs of use, wear, damaged or the original packaging of the damaged brand and should find conditions that allow us to resell them. Nor will accept the return or exchange of intimate nature articles, cosmetics and perfumery, game console and similar nature of articles, unsealed after delivery or when the seal is damaged show. All returns must be accompanied by all documentation and product components, namely, the original documentation, instruction manuals, complementary accessories, warranty document, replacement parts, among others.

You may not cancel the purchase if you have already used the goods. The right to terminate the purchase agreement exists to allow the Customer to examine the product you purchase the way you would if you had bought in a store. Not to be able to use it for free for 14 days.

The ACGFA reserves the right to reject any exchange if it does not comply with the criteria and conditions of return, and any and all costs with the return will be borne by the customer which do not exceed the estimated amount of € 10.00, the terms and for the purposes of paragraph b) of paragraph 2 of Article 13 of Decree-Law no 24/2014 of 14 February. Thus, although the ACGFA have 14 days from receipt of purchase cancellation notice to repay the goods, you can delay the refund if you have not received the goods back. We may withhold reimbursement until we have received the returned goods. Reimbursement will be made by crediting the Customer's current account, which can be used in any campaign ACGFA being made in cash when requested by the Member within 14 days, through the existing contact form on the website or printed return, where applicable. Returns on cash will be made through the same means of payment that has been used by the Member in the initial transaction (Paypal, VISA, TB NIB to MB), unless stated otherwise agreement.

Transport costs arising from the exchange or return shall be borne by the Client. In the case of the origin of return be a logistical error of ACGFA. The ACGFA will take over the return and the delivery of the right product shipment.
Exchanges are subject to availability of stock. If it is not possible to exchange the product for any reason, you may choose to:

1) stick with the product you received, or

2) return the product and refund the amount spent so ACGFA to receive the product. Reimbursement will be made as provided for above. The above does not apply if the impossibility of exchange advier reason attributable to the Customer, in particular for having damaged, among others, in which case the product will be returned to you at their own expense or, in the event of product reception refused, the same will be in the warehouse ACGFA, without any right to reimbursement by the Customer. The ACGFA does not accept returns or exchanges sent with postage to pay or cash on delivery. In all cases, exchanges or refunds will be made by post, using a service that guarantees delivery in hand to Cultural Association Gomes Freire de Andrade Road Telheiras, 102 1600-771 Lisboa or in person at the warehouse in that address, accompanied by the printed return.

Lack of complaint or survey ordered products

If after sending the ACGFA or your distributor partner fail to deliver the product ordered because not imputable (particularly, but not exclusively, by not find anyone at the indicated address, failure to collect the product at the post office in the deadline indicated in the notice of CTT or warehouse ACGFA within 30 days of notification that it is available, among others), the ACGFA send the Client, by email, a notification concerning the undeliverable until 8 days after delivery attempt or after the final term of the survey period, repeating sending the same conditions and on the same date (if applicable). Where it has been agreed the withdrawal of a product on the counter, the Member / Customer will have an additional period of 30 days, counting from the second notification to proceed to take to lift the order without penalty. If the order is not delivered again (because not attributable to ACGFA), the ACGFA will keep order in your warehouse for a period of 6 months from the date of the first shipment. You may pick up your order freely during this period by an additional payment of 10% of the price of the product, as compensation for the administrative costs and storage supported by ACGFA. If the order is not raised by you in this period, the ACGFA consider legitimately the conversion of lives in default on the contract for reasons attributable to the member, so that will be considered to resolve the contract, keeping the product in their possession and ownership, and ACGFA will retain, in legal terms, as compensation for the administrative costs and storage of the product, 60% of its value, converting the remainder of the amount paid by the Member in credits. You may request, within 14 days, return the amount paid in cash, preferably through the existing contact form on the website, but the compensation does not cease to apply.

The current contract is applicable Portuguese law, given that in the event of litigation arising from the interpretation and / or application of this contract, the parties agree to be competent the Judicial Court of the Lisbon Comarca, waiving any other that by law were competent. In the case of ACGFA having to resort to legal claims or actions related to the use of the site, your user will be responsible for court costs, honorary lawyers and other administrative charges.

Privacy policy

Customer authorizes ACGFA the automated treatment of personal data provided by the purchase order, in particular, the use of cookies for direct marketing purposes or any other form of prospecting.

Intellectual property

It is given the name of the newsletter e-mailings with promotions, offers and information sent directly to the Customer's e-mail box. The customer is automatically registered as a newsletter receiver from the moment you make your registration in site. You have the option to choose not to receive Newsletters, namely the option provided in each newsletter.

All elements of the site, whether visual or sound, are protected by copyrights, trademarks or patents. All these elements are the exclusive property of ACGFA. The customer who has a Website on the Internet and who wishes to place, for personal use, a link to send directly to the site, have to ask necessarily explicit authorization to ACGFA without, however, the third party authorized to act as a partner or under an affiliation or any other special relationship. All the link resending to the Site and using the framing technique or in-line linking is strictly prohibited. In any case, any link can be deleted or removed at the request of ACGFA.

Consumer Dispute Alternative Resolution (ADR) *

In case of dispute consumption, the consumer can use the European platform for dispute resolution available online in
For more information about the platform see
To know the Alternative Resolution of entities Consumer disputes recorded see the Consumer Portal

Alternatively you can contact the National Center for Information and Consumer Disputes Arbitration
Tel .: 213 847 484;

(*) Legal information disclosed pursuant to the provisions of Law No. 144/2015, of September 8 and Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013


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